Working With an Agent Leads to Higher Satisfaction Among Medicare Advantage Enrollees, Says eHealth’s Latest Research

MA Satisfaction and Value of Licensed Agents

Ninety-seven percent (97%) of Medicare Advantage enrollees want the government to defend their access to Medicare Advantage plans.

That’s one of the findings from eHealth’s latest original research, based on a survey of more than 2,100 Medicare Advantage enrollees.

To judge by other key findings, they also want to maintain their access to licensed insurance agents to help them find the right Medicare plan for their needs. eHealth found:

  • A strong majority of enrollees are satisfied with their Medicare Advantage plans and confident in their choice: Overall, 93% are “satisfied” or “very satisfied” with their coverage; the same portion (93%) express confidence that the plan they selected is the right one for their personal needs.
  • Working with a licensed agent results in higher levels of satisfaction and confidence: 70% of those who spoke with a licensed agent when selecting a plan are “very satisfied” with their coverage, compared to 60% of those who did not speak with an agent. Similarly, 66% of those who spoke with a licensed agent are “very confident” they selected the right plan for their needs, compared to 55% among those who did not speak to an agent.
  • Many rely on personal help from licensed agents to pick the right plan for them: Among those who spoke with a licensed agent, 85% say they don’t believe they could have found the right plan for their personal needs without the help they received from a licensed agent.

Read the full report.

eHealth’s findings are based on a survey of 2,164 Medicare beneficiaries enrolled in Medicare Advantage plans. The survey was conducted in February of 2024. Responses were drawn from those who had enrolled in coverage through eHealth and from among Medicare beneficiaries in the general population. Refer to the methodology note in the report for more details.